Delivery & Returns
Free delivery to the EU, Monaco, Iceland, Liechtenstein, Norway, Switzerland and the United Arab Emirates. Choose your delivery region for full details.
Choose your delivery region
EU & Monaco
- Delivery countries
- Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
- Shipping costs
- Free.
- Shipping & delivery time
- We ship with DHL, UPS or POST Luxembourg. Delivery usually takes two to four working days from dispatch.
- Made-to-order scarves
- Dispatched within four to six weeks. If you also order scarves in stock, we send those straight away. The made-to-order scarves follow free of charge.
Non-EU & United Arab Emirates
- Delivery countries
- Iceland, Liechtenstein, Norway, Switzerland and the United Arab Emirates.
- Shipping costs
- Free.
- Shipping & delivery time
- We ship with DHL, UPS or POST Luxembourg, and to the United Arab Emirates with UPS. Delivery to Iceland, Liechtenstein, Norway and Switzerland usually takes two to four working days from dispatch. Delivery times to the United Arab Emirates may vary depending on the route. Customs clearance may take additional time.
- Customs & import
- Any customs duties, import taxes and clearance fees are payable by the recipient.
- Made-to-order scarves
- Dispatched within four to six weeks. If you also order scarves in stock, we send those straight away. The made-to-order scarves follow free of charge.
USA & Canada
- Shipping costs
- Free on orders of €200 or more. Otherwise €55 per order. For a partial delivery, we charge €55 for the second shipment. Shipping costs are not refunded on returns.
- Shipping & delivery time
- We ship to the USA and Canada with UPS. Transit to the USA and Canada is expected to take two to three working days from dispatch. Customs clearance and public holidays may delay delivery.
- Customs & import
- Any customs duties, import taxes and clearance fees are payable by the recipient.
- Made-to-order scarves
- Dispatched within four to six weeks. If you also order scarves in stock, you choose in your basket between one complete delivery and a partial delivery.
Asia & Oceania
- Delivery countries
- Australia, Hong Kong, Japan, New Zealand and Singapore.
- Shipping costs
- €75 per order. For a partial delivery, we charge €75 for the second shipment. Shipping costs are not refunded on returns.
- Shipping & delivery time
- Delivery times vary depending on the destination and customs clearance.
- Customs & import
- Any customs duties, import taxes and clearance fees are payable by the recipient.
- Made-to-order scarves
- Dispatched within four to six weeks. If you also order scarves in stock, you choose in your basket between one complete delivery and a partial delivery.
United Kingdom & other countries
- Delivery countries
- United Kingdom, Northern Ireland, Albania, Andorra, Bahrain, Bangladesh, Bosnia and Herzegovina, China, Gibraltar, Guernsey, the Isle of Man, Jersey, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, North Macedonia, Oman, Qatar, San Marino, Saudi Arabia, Serbia, South Africa, South Korea, Taiwan, Thailand, Türkiye, Vatican City and Vietnam.
- Shipping terms
- Orders to these countries can only be placed via Wolf & Badger, provided your chosen design is available there. We do not offer direct shipping from Lamberty Munich to these countries. Shipping options, delivery times, shipping costs and any import charges are shown at Wolf & Badger before you buy.
- Made-to-order scarves
- Unfortunately not available in your country.
No delivery
- Enquiries
- If your destination is available neither for our direct shipping nor via Wolf & Badger, please email us at contact@lambertymunich.com and we will look into your request individually.
- Made-to-order scarves
- Unfortunately not available in your country.
For all countries we ship to directly: We dispatch scarves in stock within two working days with tracking.
Made-to-order scarves. Scarves marked “Made to order” are produced for you and dispatched within four to six weeks. We only deliver them to countries we ship to directly.
Returns & Refunds
The following applies to all orders placed directly with Lamberty Munich, regardless of the delivery region.
14-day right of withdrawal. As a consumer, you may withdraw from your purchase within 14 days of receipt without giving any reason. A short email with your name and order number to contact@lambertymunich.com is all it takes. Alternatively, use the “Withdraw from contract” button or write to TJ Investment & Vertrieb GmbH (Lamberty Munich), 23, Grand-Rue, L-6630 Wasserbillig, Luxembourg. You can also simply send the scarf back within these 14 days with a short note giving your name and order number. We will treat this as your withdrawal too. After notifying us, you have a further 14 days to send the scarf back.
Returning your scarf. Please send the scarf to the address above. You bear the direct cost of returning it. We recommend a tracked service. Please keep your proof of postage. For returns from outside the EU, please mark the parcel as “returned goods”.
Condition. You may examine the scarf as you would in a shop. We kindly ask you to return it unworn, with all labels attached and in its original packaging. Your right of withdrawal does not depend on this. You are only liable for any loss in value if your handling of the scarf goes beyond such an examination.
Refund. We refund the purchase price. For deliveries outside the EU, the local authorities may levy customs duties and import charges. We are unable to refund these. They can often be reclaimed via the carrier or the customs authority. We initiate the refund without undue delay, usually within five days of receiving the item and no later than 14 days after receiving your withdrawal. We may withhold the refund until we have received the item or you have provided proof that you have sent it back. Depending on your bank or payment provider, it may then take up to ten working days for the credit to appear.
Quality & defects. Every silk scarf undergoes a quality check before it leaves our warehouse. Silk is a natural material. Slight variations in colour and appearance compared with how it looks on screen are possible. If an item is nevertheless faulty or you have received the wrong item, please contact us. The statutory two-year legal guarantee from delivery applies. In the event of a claim under the legal guarantee, we will cover the cost of the return.
Ordered from Wolf & Badger? Please register your return via the Wolf & Badger returns portal. The returns and refund conditions shown there apply to that order.
Statutory right of withdrawal and model withdrawal form
The following information on the right of withdrawal applies to consumers resident in the European Union, Iceland, Liechtenstein and Norway. For all other delivery countries, we voluntarily accept returns on the terms set out above.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item.
To exercise the right of withdrawal, you must inform us (TJ Investment & Vertrieb GmbH, trading as Lamberty Munich, 23, Grand-Rue, L-6630 Wasserbillig, Luxembourg, telephone +352 621 715 970, email contact@lambertymunich.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also withdraw using the “Withdraw from contract” button on our website. If you do so, we will send you an acknowledgement of receipt of your withdrawal on a durable medium (e.g. by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including any costs of delivery to you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the contract, you can also use the following form and return it to us.)
To: TJ Investment & Vertrieb GmbH (Lamberty Munich), 23, Grand-Rue, L-6630 Wasserbillig, Luxembourg, email: contact@lambertymunich.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
